Contact ChessPillar
Write to support@chesspillar.com, or Send feedback from Settings. ChessPillar is run by one person, so replies are not instant and there is no round-the-clock support. Most things you may need can be done yourself, below.
What you can do yourself
None of these needs a reply from anyone.
- Get a copy of your data
Signed in, go to Settings, then Account, then Export everything. It builds one file with everything stored against your account.
What is stored- Delete your account
In the same place, behind a typed confirmation. It removes the account and everything it holds.
- Cancel a paid plan
When billing is active, from your subscription settings, in one step.
Pricing- Keep your account safe
If you think someone else has used your sign-in, change your password and sign out of every browser, both under Account settings.
- Ask about the product
The questions people ask first are answered plainly.
Read the FAQ- Check the plans
Every price and every limit is on one page, with whether it is in force.
See pricing
What to include
If something looks wrong, tell us the page address, what you expected and what you saw. For a chess error, name the Level and the position, or paste the FEN, and say which move you think is wrong. For a billing question, use the email address on your account.
Do not send passwords or card numbers. ChessPillar never needs them.